This was by far the best furniture experience I’ve ever had. From the knowledgeable salesman to the quality of the fu...
They respected my Home. They knew exactly what they were doing. They were professional and very polite. I will never ...
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Online Ordering FAQs

  1. Return/Refund Policy for Online Purchases
    Online purchases are subject to a 25% restocking fee. If Detroit Furniture needs to pick the merchandise back up from the customer, there is also a $150 pickup charge.

  2. Cancelling or Changing an Online Order
    Customers can cancel an online order as long as the order has not yet been loaded for delivery. We ask that cancellations be made at least 2 days before the scheduled delivery date.

  3. Damaged, Defective, or Problem Merchandise
    If furniture arrives damaged or defective, the customer should notify us and provide pictures of the issue. Our delivery team can also take pictures at the time of delivery, and any damage should be noted on the delivery receipt.

    We have a furniture repair technician who handles issues that can be repaired. If the item cannot reasonably be repaired, we will arrange for it to be replaced.

  4. Customer Pickup
    Customer pickup is available from our Dearborn warehouse located at 10501 Haggerty St. Dearborn, MI 48126. After the order is placed and ready for pickup, the customer will receive the appropriate pickup instructions and directions.

  5. Timeframe for Items That Are Not In Stock
    Items that are not part of our In Stock & Ready for Delivery inventory generally take approximately 10–21 days.

    Within approximately 24 hours after an online order is placed, we will contact the customer with a more accurate estimated delivery timeframe based on the specific merchandise ordered.

    If the expected timeframe does not work for the customer and they do not want to wait, we are happy to cancel the order.

  6. Questions Before or After Placing an Order
    Customers can contact us at 313-582-9601.

    We recommend texting whenever possible, as that is generally the best way to reach us regarding online orders and questions.

  7. Products or Orders With Different Policies
    At this time, there are no separate policies that need to be called out for specific brands, mattresses, clearance merchandise, financing purchases, special orders, or other categories.
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