Online Ordering FAQs

Online purchases are subject to a 25% restocking fee. If Detroit Furniture needs to pick the merchandise back up from the customer, there is also a $150 pickup charge.

Customers can cancel an online order as long as the order has not yet been loaded for delivery. We ask that cancellations be made at least 2 days before the scheduled delivery date.

If furniture arrives damaged or defective, the customer should notify us and provide pictures of the issue. Our delivery team can also take pictures at the time of delivery, and any damage should be noted on the delivery receipt.

We have a furniture repair technician who handles issues that can be repaired. If the item cannot reasonably be repaired, we will arrange for it to be replaced.

Customer pickup is available from our Dearborn warehouse located at 10501 Haggerty St. Dearborn, MI 48126. After the order is placed and ready for pickup, the customer will receive the appropriate pickup instructions and directions.

Furniture in our In Stock & Ready for Delivery collection is ready to go, with many items available for delivery within 2 business days.

Items that are not part of our In Stock & Ready for Delivery inventory generally take approximately 10–21 days.

Within approximately 24 hours after an online order is placed, we will contact the customer with a more accurate estimated delivery timeframe based on the specific merchandise ordered.

If the expected timeframe does not work for the customer and they do not want to wait, we are happy to cancel the order.

Yes. Customers can contact us at 313-582-9601.

We recommend texting whenever possible, as that is generally the best way to reach us regarding online orders and questions.

At this time, there are no separate policies that need to be called out for specific brands, mattresses, clearance merchandise, financing purchases, special orders, or other categories.